We Tried It, Here’s Everything You Need to Know

We tried one of the most popular stacked washer-dryer units on the market, the LG WashTower. Here is how it performed, covering everything from the initial installation to over a year of consistent use.

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As someone who has been searching for a new stackable laundry setup for quite some time, I was thrilled when I was asked to review the LG WashTower. I have kept my eye on the best washer-dryer sets for years, frequently checking various lists for top contenders. I noticed that the LG WashTower consistently appears as a leading option across multiple appliance brands.

Why choose a stackable washer-dryer? According to Dennis Godynuk, owner and lead technician at Comfort Appliance Repair in Tennessee, there is a lot to appreciate about these models. “Stackables save so much space—you can fit them in a closet or a tight laundry nook,” he explains. “I’ve seen small homes gain enough room for extra storage once they switched to a stacked setup. Plus, it’s convenient: you finish the wash, pull the door open, and the dryer is right there below or above.”

Here is how the LG WashTower performs.

The LG WashTower is a high-capacity, stackable laundry machine. It features a unified control panel that is simple to navigate—avoiding complex cycle selections—and an LED touchscreen that lets you start or stop cycles instantly without relying on bulky knobs. You can also enable remote control from the panel to manage cycles

For safety reasons, the remote feature must first be activated from the control panel. Even so, you can select and schedule cycles from your phone to send to the machine without activating the remote function first. Then, when you are near the machine, you can start the sent cycle with one touch. Additionally, you can schedule cycles to start at a delayed time to prevent wet clothes from sitting in the washing machine too long—a great feature if you know you’ll be gone for a few hours but want freshly washed clothes when you get home.

The LG WashTower features an ultra-large capacity washer (4.5 cubic feet) and dryer (7.4 cubic feet), allowing you to handle bulky loads and bedding with ease. The washing machine lacks an agitator, meaning quilts, delicate fabrics, and other washables are less likely to snag or tangle. The unit stands 27 inches wide, nearly 75 inches tall, and roughly 31 inches deep. It requires about four inches of clearance from the wall for cords and hoses, and when the doors are fully open, the depth increases from approximately 31 to 55 inches.

That’s not all: The LG WashTower has several other impressive features, like AI technology and advanced cycle settings.

“LG’s WashTower is very convenient because it’s an all-in-one unit—you load the washer on top, start the cycle, and when it’s done you simply open the dryer below and toss your clothes right in,” says Dennis. “Plus, LG advertises that it uses less water, which is great for saving on utility bills and helping the environment.”

When it comes to longevity, Dennis advises keeping up with routine maintenance in order to extend the life of your LG WashTower. “We’ve serviced a few of these and done things like replace gaskets, water valves, and clean the lint trap,” he says. “They do break sometimes, just like any other appliance. But with regular maintenance—like clearing the dryer lint, checking the washer filter, and keeping the pump area clean—they run smoothly.”

When it comes to features, Dennis recommends carefully considering which bells and whistles you really need. “Fancier controls and smart features can add points of failure. Sometimes a simpler model lasts longer,” he says. If you do decide you want something with a bit more pizzazz, Dennis advises choosing a brand, like LG, which has good local service networks. “A machine that is easy for a technician to unstack and fix will save you time and hassle,” he adds. See all the details about the LG WashTower’s features below.

As noted, both the washer and dryer offer generous load capacities. I can fit almost anything in the 7.4-cubic-foot dryer, including beach towels, bedding, and washable rugs. While the washer is slightly smaller at 4.5 cubic feet, it remains quite spacious. I can easily fit comforters inside because there is no agitator to navigate. I have even washed small items, such as the runner I keep in my kitchen, without any issues. I appreciate that the stackable design saves floor space without sacrificing the size of the drum or tub.

Built-in intelligence determines the best wash and dry settings by sensing load size, fabric type, and soil levels. The WashTower adjusts cycles based on the specific load, and smart pairing allows you to sync the dryer settings with the washer. In any mode other than timed drying, the dryer will automatically shut off once it detects that the clothes are dry.

The LG ThinQ app provides a wealth of additional smart features, including energy monitoring, tub cleaning reminders, smart diagnostics, routine scheduling, and a log of recently used cycles. The app also contains numerous cycle settings that aren’t available on the physical control panel, so you don’t have to guess which options are best for sweat stains or beachwear.

The front-facing control panel offers six standard settings for each machine. Buttons on the washer and dryer allow you to select from normal, heavy-duty, speed wash, bedding, delicates, and downloaded cycles. You can adjust water temperature, spin speed, and soil level on the washer panel. Additional buttons provide options for steam cleaning, extra rinses, pre-wash, turbo wash, or tub cleaning. On the dryer panel, you can select temperature, dryness levels, and dry time, with extra buttons for steam cleaning, static reduction, wrinkle care, and energy-saving modes.

Of course, those buttons don’t include additional settings in the app. More advanced settings for the washer include:

An “Allergiene” cycle to help reduce certain allergens on clothes

Hand-wash settings for woolen items

Overnight wash, which utilizes a rolling motion to minimize noise and prevent wrinkles,

A sweat stain cycle for removing stains and odors

The number of auto-cycle options in the app impressed me. Plus, app’s dryer cycle settings include special options for denim, deodorization, bacteria removal, easy ironing (which leaves clothes slightly damp), air drying, static reduction and much more.

Steam settings are highly desirable, particularly for new parents or individuals whose work leaves their clothing heavily soiled. The steam kit for the LG WashTower enables SteamFresh cleaning in the washer and TurboSteam in the dryer. In the washer, it helps sanitize fabrics, while in the dryer, it helps remove wrinkles quickly without the need for an iron.

I have enjoyed using the SteamFresh feature to sanitize baby clothes and the TurboSteam feature to smooth out wrinkled garments. Honestly, the dryer alone does a decent job of removing wrinkles, but the TurboSteam seems to provide an extra boost.

The LG WashTower looks fantastic, featuring real tempered glass doors and a high-gloss finish. I chose the sleek black steel, but you can also select white, hunter green, or red. Additionally, LG offers a larger WashTower with a 5-cubic-foot tub capacity, available in white, black steel, and a lighter gray steel.

The drum and tub lights are a nice touch as well. They illuminate the interior for better visibility during late-night laundry sessions and provide an elegant aesthetic.

We purchased the LG WashTower from Best Buy, which included delivery and installation for an additional $160. The service ensured the unit had all necessary components: a vent kit, power cord, hoses, and a steam dryer kit. However, the delivery process had some complications.

Although the delivery was punctual and fast, it was not perfect. While the team unpacked and moved the unit into my laundry area, they could not complete the hookup because they found rust on my water connections. They explained that connecting the unit with evidence of prior leakage posed a liability risk, which I understood. Consequently, I had to install the unit myself.

On the other hand, a few other issues were less reasonable. First, the delivery team dented the top of the unit by hitting it against my front door. They tried to smooth it out by pounding on it with their fists, which worked reasonably well but did not completely remove the imperfection. Second, they failed to include the steam kit required for the steam functions, which cost extra. As a result, I could not use the steam features initially.

Disclaimer: Individual delivery experiences likely vary by location and crew. Your experience with Best Buy might be flawless, but it is wise to 1) verify that all paid parts and services are included and 2) speak up if the delivery team damages your machine. (I did not, as I decided the minor dent was barely noticeable and not worth the hassle of a full replacement—plus, I had a pile of dirty baby onesies waiting.)

I did call to request the steam dryer installation kit, but Best Buy refused to send it without replacing the entire unit. Therefore, I purchased it separately. To avoid this, ensure all components are present during delivery!

For an additional $60, you can request that the delivery team haul away or relocate your old washer and dryer. I removed my old stackable unit myself and did not use this service, but it could be helpful if you intend to keep your old appliances for a secondary laundry station.

Aside from the delivery, testing the washer and dryer went well. I appreciate the large capacities, the convenience of the remote settings, and the vast array of cycle options. The washer seems to get my clothes noticeably cleaner than my previous machine (though my old washer was quite dated and lacked advanced settings). I also love that the dryer is suitable for various fabrics thanks to its delicate, air-dry, and high-heat functions.

My issues with the LG WashTower—the reason you are reading this—include a few minor drawbacks. The primary concern I found was with the washer’s drying sensor. The dryer often fails to dry clothes completely on most settings when the sensor is active, leaving laundry slightly damp. The workaround is simple, however: I use the timed dry function when I want my clothes thoroughly dry.

Additionally, I am not a fan of the LG ThinQ app. While the remote start function is useful and I appreciate the notifications when a cycle finishes, the settings for pre-set cycles within the app—such as water temperature, spin speed, and soil level—cannot be adjusted. I also cannot seem to enable steam cleaning, steam drying, pre-wash, cold wash, or turbo wash directly from the app.

Lastly—and these flaws are even more minor in my opinion—the lighting on the control panel is not very precise, making it difficult to see which buttons are active. On one occasion, I noticed the dryer seal leaking, with water droplets appearing at the bottom of the door. Also, hair frequently gets trapped around the dryer’s lint filter—not inside it, but wrapped around the metal components—making it difficult to remove.

I have owned the LG WashTower for over a year, and I still use it daily without significant issues. It survived the back of a moving truck, and two people easily lifted it into our new home last year. It still looks brand new.

Our new home required a four-prong dryer outlet adapter rather than the three-prong version we previously used. The switch was affordable and simple to perform. However, my partner shocked himself during the process, so I recommend turning off the electricity to your laundry area first.

Apart from my initial frustrations with the sensitive drying sensor and some annoying app functions, I haven’t encountered any other problems. The machine has proven to be incredibly durable, with the exception of some very minor scratches on the inside of the dryer’s glass door, which are purely cosmetic. In fact, the scratches are so faint that I couldn’t capture them in a photo.

One other thing I have noticed after using the laundry tower daily for a year is that the washer’s tub gets unbalanced fairly often if you try to wash a single item at a time. Occasionally, I have attempted to wash an item or two on a 15-minute speed cycle if I need the item cleaned right away. If the items hold enough water, the tub won’t be able to complete its spin cycle, and you’ll have to either wring out the items manually and finish the process or balance the tub by adding more weight. This issue is annoying, though avoidable.

Occasionally, the dryer makes some noise and may require a restart. I also don’t love the auto-sensing feature on the dryer, as it tends to leave clothes too damp. However, the heat is adjustable on the timed-dry setting, so I usually stick with that.

In spite of those minor issues, I still really like the unit and think it offers great value for the price.

Sleek piece of machinery with thick, tempered glass doors and LED control panel with touch buttons

Smart capabilities like remote start

Impressive cleaning performance and NeverRust stainless steel drum

Washer (4.5 cu. ft.) and dryer (7.4 cu. ft.) large enough for most families

Steam settings on both washer and dryer

Energy efficient with energy monitoring

Multiple color options: black steel, candy apple red, nature green and white

Drying sensor frequently ends cycles prematurely when clothes are still damp

Pre-set cycle settings can’t be adjusted within the app

Washer gets stuck in spin cycle if unbalanced with individual items that hold water

Having read through some LG WashTower laundry center reviews, almost all the negative ones I encountered called out issues with LG’s customer service. Many negative reviews cite long wait times, and some reviewers even say customer support was “nonexistent” when problems arose. While I had some significant issues with Best Buy’s customer service team, I have not had to use LG’s customer support in the months that I’ve owned the WashTower. So, I can’t speak directly to the quality of LG’s customer support quality. However, LG frequently suggests that customers send private messages via social media to get support.

The Smart Wi-Fi Enabled Front Load Washer and Dryer are comparable to the WashTower but sold individually. All three use the LG ThinQ app and have large-capacity tubs and drums (4.5 cu. ft. for the washer tubs and 7.4 cu. ft. for the dryer drums). They all have tempered glass doors and almost identical customer ratings.

While the control panel is a bit different between the WashTower and individual units, they all have an LED display. The individual units have control knobs and touch buttons, while the WashTower has only touch buttons. They’re all also energy-certified, but the individual units seem to have a few more wash and dry settings than the WashTower.

Personally, I think the WashTower has all the wash and dry settings we need as a small family with an infant. From the product descriptions, it does look like the individual machines offer low-decibel, quiet operation, which the WashTower does not have. That would probably be nice if you don’t want to wake a sleeping baby, for instance. However, I don’t find the WashTower overly noisy.

If you’re choosing between the LG WashTower and the individual LG Smart Wi-Fi Enabled Washer and Dryer, I’d say it boils down to whether you want your washer and dryer stacked. The stacked unit takes up less floor space and makes space in the laundry room for other things like shelving.

The “compare products” feature allows you to shop and compare all LG washer and dryer models. This feature gives you a full breakdown of all the appliances’ specs and features. You can also toggle to see “differences only” between products.

So far, I’ve loved the LG WashTower. It looks great in my space, and the space-saving, stackable design leaves floorspace in the laundry room for shelving and cabinets. It also makes it easier to walk into my laundry room without bulky appliances side by side. I’ve enjoyed using the ThinQ app to program laundry cycles and routines.

The remote start function is helpful when you don’t want to come home to wet clothes sitting in the washer. (You can delay the start of the cycle or trigger it to start remotely from anywhere.) The washer gets my clothes very clean, and the dryer works well, especially on the timed-dry setting. While I wish you could manipulate specific settings within pre-programmed cycles in the app and that the dryer’s sensor was more accurate, the WashTower’s efficiency, overall appearance and advanced features (like steam cleaning) outweigh the hiccups.

If you’re looking for a stacked washer/dryer unit, the LG WashTower is unrivaled.

Find the LG WashTower at Walmart, LG, The Home Depot, Amazon and Lowe’s for about $2,000.

The LG WashTower offers many perks. It has a smaller footprint, fast and efficient washing and drying cycles, and smart capabilities that let you turn your machine on and off remotely.

Yes. I wash my king-size comforter in the LG WashTower. Of course, it depends on how big and thick your bedding is, but generally, four cubic feet can accommodate a king-size comforter or quilt, and the washer on this tower is 4.5 cubic feet.

Yes! LG is widely regarded as one of the most reliable washer and dryer brands, offering excellent cleaning performance, large capacities and useful smart features. After more than a year of testing, we found the LG WashTower to be efficient, durable and well worth the investment despite a few minor quirks.

At Family Handyman, our team of seasoned editors and product testers have personally tested dozens of appliances in their own homes. Since we know you can’t always try before you buy, we do our best to help you make informed shopping decisions based on real-life testing before you buy. That’s why we make it a point to provide full transparency in each product review and will never recommend a product that does not meet or exceed our expectations.